Call Centres are often the first point of contact a customer has with a business. Therefore, customer service and product/procedural knowledge is key. When people call into a call centre, the representative never knows what customers will need, so they need to have expertise in a lot of areas. Having organizational knowledge and being able to access content quickly is important. With MYNTIX™ Mobile Learning, companies can train employees without disruption to queue, while easily accommodating continuous learning opportunities.